• EMPLOYEE ASSISTANCE PROGRAM EAP – THE PERSONAL HELPLINE FOR YOU AND YOUR EMPLOYEES

    Our service enables you and your employees to address emotional and mental stresses early so as to prevent their negative effects on performance and health. This solution helps you and your employees to stay healthy, focused, efficient and motivated.

  • Avoid performance losses through early prevention of ICAS EAP

    Decreases in human performance caused by stress are seldom visible externally. Thus, the most effective and least expensive prevention is if the affected persons can immediately do something themselves.

    Mitarbeiterberatung bei stressbedingten Leistungsverlusten | ICAS Luxembourg S.à.r.l.

  • ICAS CAP Crisis Assistance Program

    Support for your employees and managers during the crisis

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Reduction of absences among EAP users from 34% to 8%. *

* These figures are based on our before / after surveys with our customer companies

See our offer
EmployerEmployee

Advantages for
you as employer

Our Employee Assistance Program EAP

  • reduces stress and its negative consequences, e.g. mistakes, accidents, burnout, long-term illnesses, presenteeism (physically, but not mentally present) in your business early on

  • reduces the risk of incidents with accompanying serious effects for your business and your employees

  • crisis intervention on site

  • reduces your costs and increases the productivity of your workforce

  • immediately realizes Return-on-Investment

  • shows appreciation towards your employees

  • delivers valuable information about the state of your employees by way of informative usage reports

  • shows you, through analysis of indicators and trends, possible needs for action in order to improve working conditions, productivity and the well-being of your employees.

  • promotes your attractiveness and your image as an employer

  • brings direct relief for those responsible for your personnel

  • improves the care of employees

  • offers leadership coaching and management support and access to a comprehensive training offering (Lyra Wellbeing Academy)

  • is recommended by the World Health Organization (WHO)

Advantages for
your employees

Our Employee Assistance
Program EAP offers your employees

  • Immediate, professional support in all burdensome life situations – around the clock and free of charge

  • Anonymous and confidential access to service that lowers the resistance to seek early, immediate and self-directed support

  • Concrete and targeted solutions that contribute to re-establishing health, performance and well-being

  • The possibility to work on a topic in 1-8 face to face counseling sessions (sessions for couples also possible)

  • No long waiting times for a personal face-to-face session thanks to short- term appointments (usually within 2 – 3 working days)

  • Specialists for complex problematic situations (degreed psychologists, attorneys, social workers)

  • Support in English, German, French and Italian 24-7 – Upon agreement, advice possible in 9 additional languages

  • Important appreciation by you as the employer

  • Compliance with all statutory data protection requirements through SQS- tested procedures

  • Similarly comprehensive use of the services by people in the same household

  • Direct access to telephone or Live Chat counselling via our Hub App for smartphones

WANT TO LEARN MORE ABOUT THE ADVANTAGES OF THE ICAS EMPLOYEE ASSISTANCE PROGRAM EAP? WE ARE HAPPY TO ANSWER YOUR QUESTIONS!

* Mandatory field

ADVICE IN ALL
LIFE SITUATIONS

  • Burnout, depression, anxiety, bereavement, addiction

  • Neighborhood disputes

  • Legal issues (housing, consumer rights, contracts, etc.)

  • Relationship issues, separation/divorce

  • Difficulties in the workplace

  • Familiy matters, parenting, childcare, eldercare

  • Stress, conflicts, bullying, harassment

Find out more about our services

Our EAP
simply explained

The low-threshold and anonymous access to Lyra via telephone or live chat encourages employees who are suffering from emotional and psychological stress to obtain professional support at an early stage.

Our Services

Depending on the size of your company and the scope
of services you require, you can choose between two service packages

EAP Premium

Full service package

  • Recommended for medium-sized to large companies with 250 employees or more

  • You benefit from our full service package with a dedicated Account Manager, on site introductory presentations, printed information brochures for your employees, fairpricing, crisis intervention, etc.

  • Your dedicated Account Manager is your contact person for all administrative questions

  • As an experienced expert in Business Health Management (BHM) and Human Resources (HR) matters, he supports you in planning and implementing the EAP in your company

  • He regularly prepares an informative report for you, which he then discusses with you on site

  • You benefit from our fairpricing and only pay for what you have used

Request an offer Learn more about our services

EAP PURE

Online service package

  • Recommended for small to medium-sized companies (SMEs)

  • Configure the service package that best suits your company’s needs quickly and easily online

  • After you have made your choice and placed the order, you will promptly receive all you need to get started with the EAP. Our digital communication package contains all relevant information (brochures, service posters, factsheets, etc.) so you and your staff can start using “your EAP” immediately

  • You pay a fixed price per employee/year

Order online now Learn more about our services

With the help of Lyra, the proportion of employees who attested their unrestricted performance was increased from 30% to 67%.

WHY Lyra

  • We offer low-threshold and anonymous access to the EAP assistance via telephone and live chat.

  • Our counselors are qualified and experienced legal counsels and lawyers, psychologists, land social and management advisors. They are all trained and experienced in telephone counseling and crisis interventions.

  • We are certified according to ISO 9001: 2015 and the internationally recognized data protection label Good Priv@cy® according to GDPR.

  • Effectiveness demonstrated by before / after results

Data protection

We fulfil all requirements of the EU GDPR. We are certified for our quality management systems with the ISO 9001 standard and have been awarded the internationally recognized data protection label GoodPriv@cy according to GDPR standard. In addition, our counselors are all subject to professional secrecy. This is how we guarantee the legal conformity of our EAP.

Data protection

We fulfil all requirements of the EU GDPR. We are certified for our quality management systems with the ISO 9001 standard and have been awarded the internationally recognized data protection label GoodPriv@cy according to GDPR standard. In addition, our counselors are all subject to professional secrecy. This is how we guarantee the legal conformity of our EAP.